You can cancel an online order using our online feature by following the steps below. Online orders can be canceled within 24 hours of placing the order.

To cancel an online order that has not been processed:

• If you are signed in to My Account , click on the “My Order Status & History” link in the page footer.
• Click on the “Order Details” link of the order you wish to cancel.
• If you are a guest user, please click on “My Order Status & History” to utilize the “LOOK UP BY ORDER NUMBER” feature.
• Click the “cancel order” link located under the payment information section on the “Order Details” page.

You may not able to cancel an order within 24 hours of placement via our automated system:

Because we may begin processing your fashionbarnshop.com order immediately, it may not be possible to modify or cancel existing orders even within 24 hours of placement.

To cancel an order more than 24 hours after it has been placed:

• You may still contact Customer Service by email. cancelorder@fashionbarnshop.com. If your order has shipped via UPS/FedEx, we can request that your order be returned to our fulfillment center. Please note there is no guarantee we will be able to reroute your order.
• If your order has been shipped via USPS, we will not be able to make any changes.
• If your order shipment has by recalled at our local carrier facility center. we will be charged you 5% cancellation fee. This fee will be deducted from your refund payment.

* More details you can find our Shipping Policy.

Do you still need help?

Please email us: customerservice@fashionbarnshop.com

Your Fashionbarnshop.com order may be delayed or canceled if:

• The address and telephone number you provided for your credit card account do not match what your bank has on file.
• You are shipping your order to an address other than your billing address.

If either of these conditions applies to your order, you may be contacted by Fashionbarnshop.com’s Customer Service for additional verification. If they are unable to reach you, your order may be canceled.

We apologize for the inconvenience if an item arrived damaged or defective. Please contact us to provide additional information so that we can further assist you.

Contact Us: returns@fashionbarnshop.com

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner or our quality control from warehouse. ( normally 4 – 6 Business days).  we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 12 – 24 business days for domestic customers. 18 – 30 days for international customers. excluding the delivery and any handling costs. depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

If you choose, we can issue your refund as Fashionbarn shop credit; the amount will effortlessly apply at checkout the next time you shop with us.

If you request cancel your order AFTER it has been shipped, you will be assessed a 5% cancellation fee. this cancellation fee will deduct from your refund.

In-stock Merchandise: Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5:00 pm ET will be shipped the next business day.

Backorders: If the merchandise you have selected is currently not in stock, we will give you an expected shipping time at checkout or by a follow-up email.

For California Residents - Ban on Real Fur: Several cities in California have banned the sale of fur apparel and fashion accessories. Due to these bans, if you attempt to ship fur to California, you may encounter error messages at checkout that will not allow you to place an order.

Jewelry: Jewelry cannot be shipped to P.O. boxes. These items must be sent to a street address.

Multiple Shipments: The merchandise you order may be filled from several locations, so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across multiple packages when your order is charged.

You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Carriers: We uses 4 different carriers to make sure your items arrive on time

• FedEx
• United Parcel Service (UPS)
• United States Postal Service (USPS)
• DHL

Please note: U.S. Postal Service is our only option for P.O. Boxes, APO, and FPO addresses.

Beauty Items with Restrictions on Air Shipping: Restricted items include aerosols, pressurized spray cans, and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

Free Shipping with your $150 purchase (Condition: item weight 0.5 Ib - 8 Ib): Place qualifying items in shopping bag. No promo code needed. Free Shipping does not include gift wrap charges, purchases of Gift Cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. Free Shipping does not apply to Home kitchen Electrics, purchases in Fashionbarn shop's stores, prior purchases or international orders. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. TO GET FREE RETURNS: You can return merchandise by mail or in store for a full refund, which will be credited on your original tender. Does not apply to international orders. Fashionbarn shop’s “FREE SHIPPING” with $150 purchase or more. We offer Free Standard Ground Shipping by USPS Service only US. 6-12 Business Days.

The shipping policy has been divided into three categories for your easy reference.

General Shipping Information

In-stock merchandise: Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm EST will be shipped the next business day.

Backorders: If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Multiple shipments: The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Jewelry: Jewelry cannot be shipped to P.O. Boxes. These items must be sent to a street address.

Shipping to multiple addresses: If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.

Carriers: Fashionbarnshop's uses 4 different carriers to make sure your items arrive to you on time:

• FedEx
• UPS (United Parcel Service)
• USPS (United States Postal Service)
• DHL

Please note: We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses.

Beauty Items with Restrictions on Air Shipping: Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

Shipping Options and Times

Shipping Options and Times: The charts below indicate when you can expect to receive your order depending on the delivery option you have chosen.

Standard Delivery

Expedited Shipping/Rush Delivery: Please Note: We are unable to provide expedited shipping to P.O. Boxes, Military Addresses and U.S. Territories.

Premium Delivery

Premium Delivery: Upgrade your shipping from Standard to Premium for an additional $7. Orders placed before 5pm ET for in-stock merchandise are processed the following business day.

Express Delivery
Express Delivery: Upgrade your shipping from Standard to Express for an additional $13. Orders placed before 5pm ET for in-stock merchandise are processed the following business day.

Same-Day Delivery

Same-Day Delivery: Orders must be placed by1pm local time, Monday-Saturday, or by 11am on Sundays.  Orders placed after the cutoff time will arrive the next day. We'll send an email so you can schedule your delivery.

Please note: Same-Day Delivery & product availability are not guaranteed.

Beauty Items with Restrictions on Air Shipping: Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

” Fashionbarnshop.com ” Return Policy

Start the return process within 14 days of receiving your item.

Product must be in new or unused condition, with all original product inserts and accessories.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.

US Returns: If the return is a result of customers no reasons. We will charges 10% handling costs form customers payment. If you use our return label. we will be deducted from your return.

US Refunds: Your refund will be credited back onto the original form(s) of payment up to 12 – 24 business days of our warehouse receiving your return. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 30 business days.

International Returns: We only accept refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. Other than that no return  and refund allow.

International Refunds: Your refund will be credited back onto the original form(s) of payment up to 18 – 30 business days of our warehouse receiving your return. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 35 business days.

Items purchased at a discount of 70% original prices or more are items identified as “Final Sale” not eligible for return or exchange.

Limited time sale merchandise, buy merchandise, discount less than 3 Discount merchandise, returns will not be accepted, accepted only in similar goods in replacement.

Precious commodity value exceeds $1000 above in addition to quality problems existed in 48 hours within mail application through to return merchandise. Beyond 48 hours does not accept any reason for returned goods.

We inspect all returned items and will refund you based on the condition of the item

Fashionbarnshop reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

” fashionbarnshop ” Sell out of season bargains at department stores and partner boutique,, it can’t be set on perfect product quality standards. However, it must not affect the quality of goods to customers. If you are questioned after using the product quality, we will not accept any official inspection according to inspection of quality and technical supervision departments reporting requirements of customers to return merchandise.

” fashionbarnshop ” Insist that the idle assets into fashion value of goods for sale. Meet people’s pursuit of fashion brands.

Returns note and policy details:

Return Note:

1 ,” Fashionbarn shop ” Delivery of orders: actual customer signature date considered as the actual date of receipt;

2 ,” Fashionbarn shop ” Delivery of orders: actual delivery date as a third-party logistics platform shall prevail. Signature date if the customer cannot effectively feedback, the “fashionbarn shop” according to distance from the customer manual confirmation of factors such as the actual arrival date.

3 , The customer should ensure that when you return, product packaging, tag, identifies the complete goods unused, no dirty, damaged (for example, does not modify the dimensions, laundry, leather Wax, embroidery, etc), and that invoices, goods, accessories, manuals, giveaways and posted return merchandise you want, otherwise will influence processing returns. Special Note: shoes packaging damage (including parcel fillers, case, or directly around the tape outside the outer packing bags and shoe boxes), and uppers, soles worn, there are wear marks , shall not be dealt with refund.

4 , When customers purchase goods ” Fashionbarn shop ” Web invoice, when handling the return or change of order amount of replacement, invoice together with the goods need to be returned. Customer shall properly keep the invoice, if invoice is missing, damaged, altered, will not be able to handle the return.

5 , Customers ” Fashionbarn shop ” Net with their nodal points in Exchange for commodities, sent packages or promotions, gifts, returns will not be accepted.

6 , Except without indicating the refund rules appear if you need to replace the handle. ” Fashionbarn shop ” will be performed in accordance with the special policies or rules.

Return policy details:

1 , Shoes boots categories:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to be kept in such branded packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even in the return delivery, you also cannot be (quality issues).

2 , Bags merchandise:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to keep intact the brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

3 , Clothing products:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When a replacement, please be sure to remain intact, brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

4 Underwear products:

Returns policy : Underwear product is a special commodity ( Including : bra class, and underwear class, and home class, and warm class, and plastic body class, and socks category, and vest class, and hit end of class, and erotic class, and underwear enjoy pieces class, and swimwear class,) non-products quality problem, in principle not provides return service; not allows returned cargo of conditions: underwear, and plastic pants is personal health supplies, non-quality problem not To returned cargo; by wearing, and washing, and defaced, and damaged,, and effects II times sales of merchandise, and has modified processing Hou of merchandise no returned cargo; giveaway, and hanging cards, and accessories, and outside packaging has damaged or lost, no returned cargo; has opened according to of invoice or sales detail single lost, no returned cargo; silk class merchandise in shipping Qian are has strictly test quality, this class merchandise Extremely easy to damage, so if you subscribe to such goods, please be sure to receive merchandise on the spot inspection product quality, if you have any questions please contact customer service immediately.

5 , Cosmetics, and personal care products:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

6 , Bedding:

Bedding supplies, personal hygiene products, not quality problems not return, combo kit cannot be restored once scrapping packaging will not be able to return it. When a replacement, please be sure to keep up good brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues). Product after use as a result: shrinking, bleaching, kaixian, breakage and other problems, and required relevant departments to carry out testing, test results show for quality issues, inspection agencies, according to inspection reports, we will be processed in accordance with the relevant national laws and regulations.

7 , Watches items:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

8 ,  Jewelry categories:

(1) jeweler items, not quality problems not return. Customer product signed for 3 months, if there is quality problem, go to the local quality supervision departments – jewels jade quality supervision and inspection Center for testing, such as test reports confirm that are quality problems, please contact your customer service center to handle returns. When you return, Please be sure to product packaging, accessories, identification certificate, a description, and so returned along with the goods.

(2) ancillary identification issued by the National Center for gem identification certificate of fine jewelry, if you have any questions about this, please go to the certificate issued by an accreditation body for review.

9 , Wedding dresses products:

Wedding dresses custom product quality problems of non-return will not be accepted. Orders, such as for personal reasons to cancel the order, please order 24 hours suggested that expiration will not be addressed. Transcendental goods receipt when you receive goods. Sign if they found quality problems, make photo cards and receiving completed 24 hours to return the application, it will not be processed on return. Wedding dress pictures used in all the pictures due to differences in environment, lighting, angle and display resolution, image colors may colors differ in kind, it is subject to physical, chromatic aberration is not part of the quality problem. Customizing the product lifelong maintenance, free (except discounted items), modified fan Wai: size and length (excluding lace), reinforcing the bead and reinforcing lace flowers.

10 , Household goods:

Glassware, ceramic products, such purchases are a specific commodity, non-quality will not be refund. As a result of quality problems, please collect after the arrival of 14 days of processing, not return. Massagers and household electric appliances products once signed will not return on non-quality; as a result of quality problems, please go to the relevant network for testing, quality machine frame according to the inspection report before they can handle the return.

US Refunds: Your refund will be credited back onto the original form(s) of payment up to 12 – 24 business days of our warehouse receiving your return, excluding any delivery costs. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 7-12 business days.

International Refunds: Your refund will be credited back onto the original form(s) of payment up to 12 – 20 business days of our warehouse receiving your return. excluding any delivery costs. If you canceled order before we ship. Your refund will be credited back onto the original form(s) of payment up to 12 – 25 business days.

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method and will normally appear within 12 – 18 business days, excluding the delivery and 10% handling costs and excluding any delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you choose, we can issue your refund as Fashionbarnshop.com credit; the amount will effortlessly apply at checkout the next time you shop with us.

If you cancel your order AFTER it has been shipped, you will be assessed a 10% cancellation fee. this cancellation fee will deduct from your refund.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

What is Fashionbarnshop.com the "Manufacturing Warranty" for my Baggage purchase?

Some Baggage of products sold on Fashionbarnshop.com We are guaranteed to be authentic. Our goal is to provide the best service with the best possible pricing. Since Fashionbarnshop.com does not follow manufacturers suggested retail prices (MSRP), we are not authorized to provide a manufacturer’s warranty. We understand that having a warranty is a major concern when purchasing a products, therefore Fashionbarnshop.com provides its own warranty to replace the manufacturer's warranty.

Every globally released "Crash Baggage", "Rimowa Luggage" product is covered by a 2-year global warranty that begins from the date of purchase. This warranty is valid if you provide your receipt, invoice or digital order confirmation when filing a claim during your 2-year warranty period. The legal warranty covers only manufacturing defects and does not cover any damage resulting from improper use.

Furthermore, We offers a five-year warranty on the following accessories, based on the availability of spare parts:

• Wheels
• Handles
• Trolley system
• TSA lock (the Crash Baggage warranty does not cover forgotten combinations. It’s only for manufacturing defects)

In the event of damage or defects of one of the listed parts, please send an email to: customerservice@fashionbarnshop.com , along with a photo and proof of purchase, in order to speed up the process. Shipping costs are to be borne by the customer. We will determine whether the damage or defect is covered by the guarantee.